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Dubai: Emirates technology group e& is part of a new artificial intelligence joint venture that will be launched by an alliance of some of the largest telecom service providers. Other entities in the Global Telecom Artificial Intelligence Alliance include SK Telecom, Deutsche Telekom, Singtel and SoftBank.
Through the joint venture, the five companies plan to develop large language models (LLMs) “specifically tailored to the needs of telecommunications companies.” The LL.M. will be designed to help telecommunications companies improve customer interactions through digital assistants and chatbots.
The joint venture will be established within this year.
The first meeting of the Global Telecommunications Artificial Intelligence Alliance was held during the ongoing MWC Barcelona 2024.
New artificial intelligence joint venture reaches global reach
This will enable them to reach a global customer base of approximately 1.3 billion in 50 countries.
Deutsche Telekom has approximately 250 million users in 12 countries including Germany and the United States. The UAE-based e& Group has 169 million users in 16 countries across the Middle East, Asia and Africa.
Singtel Group has 770 million users in 21 countries, including Australia, India and Indonesia.
Multiple languages including Arabic
The aim is to develop a multilingual LL.M. optimized for languages such as Korean, English, German, Arabic and Japanese, with plans for additional languages to be agreed upon by the founding members.
A telecommunications-specific LLM is better suited to the telecommunications field and “better understands user intent” than a general LLM. “The Telecommunications-specific LLM is expected to help accelerate the AI transformation of various telecommunications businesses and services, including customer services,” the statement said.
A new LL.M. is using customer service data to “fine-tune models for telecom-specific problems.”
This is mainly used for tariff and contract models, information about special hardware such as routers (e.g. rarely found in general training materials for large models).
“But this is exactly what the telecom robot needs to know,” the statement reads. “So that it can understand, summarize and respond to these specific questions.”
“A landmark step”
Dena Almansoori, chief artificial intelligence and data officer at e& Group, said: “This is a landmark step for e& and the entire telecom industry.”
“From streamlining customer support interactions to enabling personalized recommendations, this multilingual LL.M. will revolutionize the way businesses interact with their customers.
“By collaborating with our Global AI Telecom Alliance partners, we look forward to shaping the present and future of customer engagement and setting new standards for efficiency and innovation across the telecom space to better serve our customers and create meaningful Impact.”
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