[ad_1]
The collaboration will drive a strong joint go-to-market strategy in the UAE and is expected to launch more innovative use cases to solidify du’s position in the digital transformation space.
Dubai, United Arab Emirates: du from Emirates Integrated Telecommunications Company (EITC) today announced its partnership with Microsoft to lead the digital revolution in the AI-driven era in the UAE. As part of the collaboration, du will adopt generative AI technology across its operations to increase employee productivity and transform the customer experience.
du will leverage the power of Microsoft Azure and Azure Open Artificial Intelligence Services to improve call center analytics and agent response times to improve customer service levels. By leveraging generative artificial intelligence, du aims to revolutionize the customer experience by delivering personalized and efficient solutions.
Fahad Al Hassawi, CEO of du, said: “We are delighted to join forces with Microsoft to bring a higher level of innovation to our business and customers. By leveraging generative AI, we are confident that we can deliver a superior customer experience that will benefit our customers.” A solid foundation for a digital transformation strategy.”
One of du’s key ongoing initiatives is the adoption of Copilot for Microsoft 365, enabling thousands of employees to unleash their full creative potential, increase productivity and develop new skills. This innovative tool enables du employees to stay ahead of the curve in an ever-evolving digital environment.
Silvia Candiani, global vice president of telecommunications and media at Microsoft, said: “We are excited that Microsoft Azure AI has been deployed in customer service to help contact center agents learn faster, work smarter and provide better service, ultimately improving their service level.” Performance and job satisfaction. We believe generative artificial intelligence is the future of work, and we are committed to providing our employees with the best tools and resources to succeed in the digital economy. “
With the help of this partnership, du aims to streamline and strengthen its go-to-market strategy, ultimately positioning the company as a leader in the digital space in the UAE. Leveraging du’s commitment to innovation and Microsoft’s expertise in artificial intelligence, the partnership will transform the way businesses operate and engage with customers in the UAE.
About Du
Operating under the unwavering support of the Emirates Integrated Telecommunications Company (EITC), du is an integral driver of the UAE’s economic, social and digital transformation. Committed to digitally innovating every aspect of the contemporary telecommunications experience, we touch the lives of millions of customers every day as a dedicated enabler of connectivity, continuity and growth in the consumer and enterprise space. Whether providing state-of-the-art smart city infrastructure, customized enterprise ICT solutions, government communications, secure data solutions, or the best in home entertainment and value, we are a reliable telecom and ICT player committed to shaping The future of communications Tomorrow will be even more connected.
http://du.ae
[ad_2]
Source link